Returns / Exchanges

  1. Subject to these Terms, you are entitled to exchange products which are found to be damaged or not in good condition upon delivery. In such case, you can contact our Customer Service Team to make arrangement for exchange within 7 days of receipt. Otherwise under normal circumstances, we would not accept any request for exchange of Products.

  2. Products must be returned unopened.

  3. If we agree you are entitled to an exchange or return the Product delivered to you, you may drop off the entire package at the designated pick up point at the Shops or otherwise return the Product(s) by [name of the transport company] at your own cost. If we agree you are entitled to an exchange but the Product(s) to be exchanged are sold out, you may return such Product(s) to us and apply the amount paid to buy alternative Product(s).

  4. In exceptional case at our sole discretion, we will refund the amount paid to your original payment means (takes about 4-6 weeks).

  5. Original sales receipt or relevant electronic receipt must be produced to us for the request of a Product exchange.

  6. All gift items must be returned together with the returned Products. Otherwise the retail value of the gift item would be deducted from the refund.